Non-profit organization focused on AI literacy in CX
Get in touch
Головна » Blog

CX Horizon NGO Knowledge and Digital Insights Database

Join the community

Subscribe to the digest

Useful information by category

Абстрактна ілюстрація: клієнтський досвід
Customer Journey: How to Understand Your Audience Using Customer Journey Map
What is CJM and why draw it. Step by step we break down how to analyze a person’s journey from the first acquaintance with the organization to receiving the service.
Абстрактна ілюстрація: дані та аналітика
How to Calculate NPS: A Complete Guide to Measuring Satisfaction
Guide to the main customer service metrics. We will learn to distinguish the loyalty index (NPS) from the satisfaction index (CSAT) and understand when it is better to use which
Що таке CX і чому він змінює правила гри для всіх організацій
What is CX and why it changes the rules of the game for all organizations
We break down the concept of Customer Experience in simple words. We explain why a volunteer initiative or charitable foundation needs quality service just as much as a commercial company

Найсвіжіші статті та новини

Free AI Tools for Daily Work: A Review of Useful Services
Free AI Tools for Daily Work: A Review of Useful Services
A curated selection of safe and accessible tools for translation, text writing, and idea generation. Ideal for those who want to try AI without a separate budget.
Як тестувати чат-бота перед запуском: головні правила
How to Test a Chatbot Before Launch: Key Rules
We analyze the critically important testing stage. What to pay attention to, how to verify response logic, and why it is important to involve real users, not just developers.
Пишемо промпт як профі: 3 універсальні формули для роботи
Writing Prompts Like a Pro: 3 Universal Formulas for Daily Work
We share ready-made AI query structures that can be copied and used every day. We show through examples how to correctly assign a role, context, and format to an algorithm.

“We believe that true digital transformation begins not with buying software, but with changing your mindset. Technology is just a tool. You are the master.”

Team of the CX Horizon State Organization

GET A FREE CONSULTATION

Don't miss the most interesting things, subscribe to the health digest

A selection of the best articles and practical advice from nutritionists straight to your inbox. We send emails only once a month, so no spam, just concentrated benefits for your health.

Feedback Form